Privacy Policy for Flinders Hearth
Flinders Hearth is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, apply for our training programs, or engage with our consultancy services related to culinary arts training, professional development for chefs, hospitality education program design, tourism experience development, food and beverage concept creation, gastronomic tour curation, and culinary business consulting. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and are committed to ensuring the privacy and security of your personal information.
Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Identification Information: Name, address (1290 Harbour Esplanade, Suite 405, Docklands, VIC, 3008, Australia), email address, phone number ((03) 9876 5432), and other contact details you provide when inquiring about our services, enrolling in courses, or engaging us for consultancy.
- Professional and Educational Information: Details about your culinary background, professional experience, training needs, qualifications, and areas of interest relevant to our hospitality education and tourism consulting services.
- Payment Information: If you make payments for our courses or services, we may collect billing and payment details. However, we do not store sensitive payment card information on our servers; it is processed securely by third-party payment processors.
- Usage Data: Information about how you interact with our website, such as IP addresses, browser types, pages visited, time spent on pages, and referring URLs. This helps us understand visitor behaviour and improve our online platform.
- Communication Data: Records of your communications with us, including emails, phone calls, and inquiries submitted through our website.
How We Collect Information
We collect information in several ways:
- Directly from You: When you fill out forms on our website, send us emails (info@flindershearth.com.au), call us, or engage in discussions regarding our services.
- Automatically: Through cookies and similar tracking technologies as you navigate our website. These collect usage data to enhance your browsing experience.
- From Third Parties: In some cases, we may receive information from third-party partners or service providers, subject to their privacy policies and your consent where required.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: Delivering culinary arts training, professional development programs, hospitality education design, tourism experience development, food and beverage concept creation, gastronomic tour curation, and culinary business consulting.
- To Communicate with You: Responding to your inquiries, sending you updates about our courses and services, and providing customer support.
- To Improve Our Website and Services: Analyzing usage trends, optimising our online platform, and developing new offerings based on user needs and feedback.
- For Marketing and Promotional Purposes: With your consent, sending you information about promotions, new courses, or other services that may be of interest to you. You can opt-out of marketing communications at any time.
- To Comply with Legal Obligations: Meeting our legal and regulatory requirements, including those related to record-keeping and reporting.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, IT support, marketing agencies). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. Your information would be part of the transferred assets.
Your Privacy Rights
Under Australian privacy law, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: In certain circumstances, you may have the right to request the deletion of your personal information.
- Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Flinders Hearth
1290 Harbour Esplanade,
Suite 405, Docklands, VIC, 3008,
Australia